Comments on: Will Salesforce.com’s Outage Derail the SaaS Market? http://www.thinkstrategies.com/blog/2009/01/will-salesforcecoms-outage-derail-the-saas-market.html This blog examines the business implications of IT service trends ranging from software-as-a-service (SaaS) and cloud computing to managed services and other on-demand services. Wed, 03 Nov 2010 22:38:58 -0400 hourly 1 By: Peter Cohen http://www.thinkstrategies.com/blog/2009/01/will-salesforcecoms-outage-derail-the-saas-market.html/comment-page-1#comment-187 Peter Cohen Sun, 11 Jan 2009 16:19:12 +0000 http://www.thinkstrategies.com/blog/?p=201#comment-187 I agree that an outage and disruption of service is never a good thing, but it's a problem that's hardly unique to SaaS applications. On-premise applications go down too. As a CIO friend of mine once explained, "When my phone rings, it's usually bad news. No one ever calls to thank me that their email is up and running!" SaaS application marketers can't promise 100% uptime. But to gain the confidence of CIOs they might consider showing the uptime stats for their application and inviting those CIOs to compare them to the uptime of their on-premise applications. I agree that an outage and disruption of service is never a good thing, but it’s a problem that’s hardly unique to SaaS applications. On-premise applications go down too. As a CIO friend of mine once explained, “When my phone rings, it’s usually bad news. No one ever calls to thank me that their email is up and running!”

SaaS application marketers can’t promise 100% uptime. But to gain the confidence of CIOs they might consider showing the uptime stats for their application and inviting those CIOs to compare them to the uptime of their on-premise applications.

]]> By: THINK IT Services » Blog Archive » What SAP’s CEO Needs To Know About SaaS http://www.thinkstrategies.com/blog/2009/01/will-salesforcecoms-outage-derail-the-saas-market.html/comment-page-1#comment-186 THINK IT Services » Blog Archive » What SAP’s CEO Needs To Know About SaaS Sat, 10 Jan 2009 16:54:20 +0000 http://www.thinkstrategies.com/blog/?p=201#comment-186 [...] Salesforce.com’s outage this week gave McDermott’s comments some immediate validation, they were still reminiscent of [...] [...] Salesforce.com’s outage this week gave McDermott’s comments some immediate validation, they were still reminiscent of [...]

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