Comments on: SaaS and Business Process Outsourcing Converging http://www.thinkstrategies.com/blog/2007/10/saas-and-business-process-outsourcing.html This blog examines the business implications of IT service trends ranging from software-as-a-service (SaaS) and cloud computing to managed services and other on-demand services. Wed, 03 Nov 2010 22:38:58 -0400 hourly 1 By: zang http://www.thinkstrategies.com/blog/2007/10/saas-and-business-process-outsourcing.html/comment-page-1#comment-166 zang Tue, 09 Dec 2008 14:10:00 +0000 http://www.thinkstrategies.com/blog/2007/10/saas-and-business-process-outsourcing-converging.html#comment-166 Nice Post<br/>-------------<br/><a HREF="http://www.autorewrite.com/" REL="nofollow"><b>article rewrite</b></a> Nice Post
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]]> By: The Payment Processing Expert http://www.thinkstrategies.com/blog/2007/10/saas-and-business-process-outsourcing.html/comment-page-1#comment-128 The Payment Processing Expert Tue, 24 Jun 2008 17:25:00 +0000 http://www.thinkstrategies.com/blog/2007/10/saas-and-business-process-outsourcing-converging.html#comment-128 Great Post!<br/><a HREF="http://www.paynetsecure.net" REL="nofollow">Payment Processing</a> Great Post!
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]]> By: Charlie Peppler http://www.thinkstrategies.com/blog/2007/10/saas-and-business-process-outsourcing.html/comment-page-1#comment-69 Charlie Peppler Tue, 04 Dec 2007 14:13:00 +0000 http://www.thinkstrategies.com/blog/2007/10/saas-and-business-process-outsourcing-converging.html#comment-69 The interesting thing is, it doesn't have to be all or nothing. In Capnetix case (financial applications), we built the technical platform, but who the organization is that actually performs the business processes it supports is not specified. A company that wants to use the SaaS application can either keep their business process in house (outsourcing only the underlying technology), or they could outsource both the technical platform <i>and</i> the business process that runs on it. <br/><br/>Our plan is that this kind of modular approach allows the end customer to either keep the support labor in house (if they want to maintain end customer contact), or they can outsource the whole thing (reduce in house labor).<br/><br/>I think the SaaS approach gives the customer the ability to do full BPO, or just to offload the technology piece.<br/><br/>Charlie The interesting thing is, it doesn’t have to be all or nothing. In Capnetix case (financial applications), we built the technical platform, but who the organization is that actually performs the business processes it supports is not specified. A company that wants to use the SaaS application can either keep their business process in house (outsourcing only the underlying technology), or they could outsource both the technical platform and the business process that runs on it.

Our plan is that this kind of modular approach allows the end customer to either keep the support labor in house (if they want to maintain end customer contact), or they can outsource the whole thing (reduce in house labor).

I think the SaaS approach gives the customer the ability to do full BPO, or just to offload the technology piece.

Charlie

]]> By: MadMax http://www.thinkstrategies.com/blog/2007/10/saas-and-business-process-outsourcing.html/comment-page-1#comment-68 MadMax Tue, 04 Dec 2007 06:35:00 +0000 http://www.thinkstrategies.com/blog/2007/10/saas-and-business-process-outsourcing-converging.html#comment-68 Hi Jeff,<br/>This is a very interesting point that you have noted. However, I really dont see the two merging. (SAAS and BPO). Again - this is my perspective. The BPO- that outsources a process - like a credit card processing or a COBRA processing (thanks mark :)) etc, it involves an end - to -end servicing of the client's needs in one particular process. And on the other hand - software - provisions for the anyone to do their job- better faster or more effectively. When a software company procures a KPO/BPO - in your example of Cognizant acquiring MarketRX, more than the convergence of SAAS and BPO, I personally believe it is more to do with the increase in the wallet share. If my bouquet of services includes a BPO service, my ability to retain a customer - and become a single window vendor is much higher.<br/>This is just a thought in that direction. Hi Jeff,
This is a very interesting point that you have noted. However, I really dont see the two merging. (SAAS and BPO). Again – this is my perspective. The BPO- that outsources a process – like a credit card processing or a COBRA processing (thanks mark :) ) etc, it involves an end – to -end servicing of the client’s needs in one particular process. And on the other hand – software – provisions for the anyone to do their job- better faster or more effectively. When a software company procures a KPO/BPO – in your example of Cognizant acquiring MarketRX, more than the convergence of SAAS and BPO, I personally believe it is more to do with the increase in the wallet share. If my bouquet of services includes a BPO service, my ability to retain a customer – and become a single window vendor is much higher.
This is just a thought in that direction.

]]> By: Charlie Peppler http://www.thinkstrategies.com/blog/2007/10/saas-and-business-process-outsourcing.html/comment-page-1#comment-64 Charlie Peppler Fri, 26 Oct 2007 18:09:00 +0000 http://www.thinkstrategies.com/blog/2007/10/saas-and-business-process-outsourcing-converging.html#comment-64 Hey Jeff,<br/><br/>We just met on the MassTLC webinar this morning.<br/><br/>It's funny, your article was one of the reason's Capnetix got started. We were doing outsourced record keeping for State Street Corporation, and when I got to the company, they had an incredible grab bag of assorted apps.<br/><br/>I built them a new platform for doing the record keeping. The management didn't see the potential, so I left and rebuilt it, the the goal of providing the underlying technical platform for others to do the business process (record keepers). So, you're right. The two go together very well. I hope we have a chance to do business together.<br/><br/>Charlie Peppler<br/>http://www.capnetix.com<br/>cpeppler@capnetix.com<br/>978-468-0608 Hey Jeff,

We just met on the MassTLC webinar this morning.

It’s funny, your article was one of the reason’s Capnetix got started. We were doing outsourced record keeping for State Street Corporation, and when I got to the company, they had an incredible grab bag of assorted apps.

I built them a new platform for doing the record keeping. The management didn’t see the potential, so I left and rebuilt it, the the goal of providing the underlying technical platform for others to do the business process (record keepers). So, you’re right. The two go together very well. I hope we have a chance to do business together.

Charlie Peppler
http://www.capnetix.com
cpeppler@capnetix.com
978-468-0608

]]> By: Mark Waterstraat http://www.thinkstrategies.com/blog/2007/10/saas-and-business-process-outsourcing.html/comment-page-1#comment-63 Mark Waterstraat Wed, 24 Oct 2007 05:13:00 +0000 http://www.thinkstrategies.com/blog/2007/10/saas-and-business-process-outsourcing-converging.html#comment-63 Jeff. I've subscirbed to and enjoyed your blog for some time, but this morning I was thrilled to see this post since our business model is all about leveraging our SaaS application to provide BPO services. I have just added a post to my blog to explain exactly how we do this, and I'd love your feedback if you have time. The post is here http://heartofmatters.wordpress.com/2007/10/24/saas-powered-bpo/. Thanks. Mark. Jeff. I’ve subscirbed to and enjoyed your blog for some time, but this morning I was thrilled to see this post since our business model is all about leveraging our SaaS application to provide BPO services. I have just added a post to my blog to explain exactly how we do this, and I’d love your feedback if you have time. The post is here http://heartofmatters.wordpress.com/2007/10/24/saas-powered-bpo/. Thanks. Mark.

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